Refund policy

Last updated: October 15, 2026

Online returns: 14 days, store credit

For a change-of-mind or fit return, email help@3rdstrike.shop with your order number before sending the item. Request approval and ship the approved return within 14 calendar days after delivery. If you cannot find your order number, contact us so we can help locate it.

Eligible online returns receive store credit for the amount paid for the item after discounts. We do not offer cash or original-payment refunds for fit or change-of-mind returns under this voluntary policy. Your statutory rights, including applicable international cancellation rights below, take priority.

Item condition

Return the item in the same condition in which you received it, without additional wear, washing, alterations, stains, odors, or damage. Tags attached on delivery must remain attached, and any supplied accessories must be included. Vintage items do not need original manufacturer tags if they were sold without them. Wear or flaws clearly disclosed before purchase are part of the stated vintage condition.

Return method and shipping costs

All returns are by mail after approval. We provide the return address in New Jersey, United States, with your return instructions. Do not mail returns to our retail store at The Shops at Riverside.

You pay return postage for fit or change-of-mind returns, including international return postage where applicable. Original outbound shipping charges are not included in store credit. We do not charge a restocking fee.

Store-credit and refund timing

We inspect your return and issue eligible store credit within 5 business days after receiving it. We email you when the credit is issued. Business days are Monday through Friday, excluding US public holidays.

If an original-payment refund is required by law or approved because of our error, we issue it within 5 business days after receiving the return or any earlier deadline required by law. Your payment provider may take up to 10 additional business days to display the credit.

Wrong items or undisclosed problems

If we sent the wrong item, or the item is damaged or materially different from its description, contact us promptly with your order number and photographs. 3rdStrike pays necessary return shipping for our error and provides the remedy required by applicable law. Final-sale or store-credit restrictions do not override those rights.

In-store purchases and one-of-one pieces

Purchases made in our physical retail store are final sale for change of mind or fit. Contact us if there is a problem with an item. Being vintage or one of one does not by itself exclude an online item from the return policy above. Identical replacements or exchanges may be unavailable because our pieces are unique.

EU and UK cancellation rights

Where EU or UK distance-selling law applies, you may notify us within 14 days after delivery that you wish to cancel an eligible online purchase without giving a reason, then return it within 14 days after that notice. These rights are not limited to store credit. Required refunds go to the original payment method and include the applicable standard outbound delivery charge; premium delivery upgrades are not refundable. You pay change-of-mind return postage. Refund deadlines and any permitted deduction for handling beyond what is needed to inspect the item follow applicable law. We may withhold reimbursement until we receive the goods or evidence of return, where permitted.

Nothing in this policy limits mandatory consumer rights. Questions: help@3rdstrike.shop or 551-223-0653.